Last Updated: November 6, 2023
1. Privacy Statement
1.1 This Privacy Statement sets out the way We will obtain and hold your Personal Data. This is known as “Processing”. By continuing to browse and use this Website, you agree to this Privacy Statement. If you disagree with any part of this Privacy Statement, please do not use Our Website.
1.2 Any questions, comments, and requests you may have regarding this Privacy Statement are welcomed and should be addressed to [email protected].
2. Data Protection Regulations
2.1 For the purposes of this Privacy Statement: (a) We determine the purposes for which and the manner in which your personal data is, or is to be processed, and we are known as the data controller (“Data Controller”); and (b) in submitting your data and information to us to collect, handle and process, you will be the individual who is the subject of the data (the “Data Subject”); and (c) in processing your data and information, any other parties contracted to process data by the Data Controller will be known as (“Data Processors”).
3. What information do We collect from you?
3.1 We may collect and process the following data and information that you give us if you book a consultation, or otherwise by corresponding with us by phone email, or otherwise: (a) name and date of birth; (b) contact information including address, email address, phone number; (c) information necessary for the purposes of booking consultation.
3.2 We will collect and process the following data automatically from your visit to Our Website: (a) technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type, and version, time zone setting, browser plug-in types and versions, operating system, and platform; (b) information about your visit, including the full uniform resource locator (URL), clickstream to, through and from Our Website (including date and time), products or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call Our customer service number and any other anonymized data or metrics that identify user behavior and the habits of web visitors.
4.2 You may choose to accept or decline cookies by modifying your own browser’s settings.
5. How do We use the information?
5.1 We may use your personal data as follows:
- to operate, maintain, and improve our Site and services;
- to respond to your questions and to provide customer service;
- to send information including technical notices, updates, security alerts, and support and administrative messages;
- with your consent, to send you marketing e-mails about upcoming promotions, and other news, including information about products and services offered by us. You may opt-out of receiving such information at any time: such marketing emails tell you how to “opt-out;”
- as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others;
- for analysis and study services.
5.2 We reserve the right to add to the list of uses in clause 5.1. We shall not use pre-collected data and information for any new uses of your data without consulting you and obtaining your express consent if we are required to do so under the Regulations.
5.3 We reserve the right to anonymize your data to obtain analysis while retaining your privacy.
6. How do We handle your information?
6.1 The data and information We collect from you will be transferred to and stored by our website and team, the website hosting company.
6.2 We are committed to ensuring that your data and information is secure. In order to prevent unauthorized access or disclosure, We have put in place suitable physical, electronic and Officerial procedures to safeguard and secure the information We collect online, including: (a) all data and information you provide to us is stored on secure servers; (b) erasing of information, and destruction of any copies kept; (c) regularly updating our review procedure.
6.3 Any Sensitive Personal Data that we collect shall be processed in accordance with the Regulations, and only to permit Us to process your request or enquiry. Your Sensitive Personal Data will be stored securely and will not be passed on to third parties.
7. To whom may We disclose your information?
7.1 In providing us with data and information, you agree that We may disclose such information, where necessary for the purposes and uses listed in clause 5, to: (a) Our employees, agents representatives and any Data Processors officially contracted to process the data on Our behalf; (b) selected third parties including: (i) analytic and search engine providers that assist us in the improvement and optimization of Our Website; (b) any other third parties We are legally obliged to disclose your information to.
7.2 We will only disclose your Personal Data to parties who bear sufficient legal responsibility for its protection and who have sufficient privacy and security measures in place to reasonably ensure that it will be protected and handled appropriately.
8. How can I control use of my information?
8.1 You may choose to restrict the collection or use of your Personal Data. If you do not consent we shall assume that you do not want the data and information to be used by us or by third parties for analytical, marketing and promotional purposes; (b) if you have previously agreed to us using your Personal Data for direct marketing purposes, you may change your mind at any time by writing to us at [email protected].
8.2 If you believe that any information We are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at [email protected]. We will promptly correct any information found to be incorrect.
9. Changes to Privacy Statement
9.1 We reserve the right to make changes to this policy without notice from time to time by updating this page. Every time you wish to use Our Website, please check the statement to ensure you understand the terms that apply at that time.